Refund policy
Return & Refund Policy
At SilvaraWear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
You may request a return within 30 days of receiving your order.
✔ Eligible Returns
- Items must be unused, unworn, and in original condition.
- All original tags, labels, and packaging must be included.
- Items must not show signs of wear, washing, alteration, or damage.
- Proof of purchase or order number is required.
✖ Non-Returnable Items
- Items marked as Final Sale.
- Gift cards.
- Personalized or custom-made products.
- Products returned in unsanitary condition.
🚚 Return Shipping
Free Return Shipping
We provide free return shipping for eligible return requests approved by our support team.
💳 Refund Process
- Submit a return request.
- Receive return instructions from our support team.
- Ship the approved return item.
- Inspection upon receipt.
- Refund issued to the original payment method.
Refund Timeframe:
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
🔄 Exchanges
We currently offer exchanges for defective, damaged, or incorrect items. Please contact us before returning any merchandise.
📦 Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue so we can resolve it promptly.
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Need Assistance?
Our customer support team is available to assist you with returns, refunds, and exchanges.
Support@silvarawear.store