Refund policy

Return & Refund Policy

At SilvaraWear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Window
You may request a return within 30 days of receiving your order.

✔ Eligible Returns

  • Items must be unused, unworn, and in original condition.
  • All original tags, labels, and packaging must be included.
  • Items must not show signs of wear, washing, alteration, or damage.
  • Proof of purchase or order number is required.

✖ Non-Returnable Items

  • Items marked as Final Sale.
  • Gift cards.
  • Personalized or custom-made products.
  • Products returned in unsanitary condition.

🚚 Return Shipping

Free Return Shipping
We provide free return shipping for eligible return requests approved by our support team.

💳 Refund Process

  1. Submit a return request.
  2. Receive return instructions from our support team.
  3. Ship the approved return item.
  4. Inspection upon receipt.
  5. Refund issued to the original payment method.
Refund Timeframe:
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

🔄 Exchanges

We currently offer exchanges for defective, damaged, or incorrect items. Please contact us before returning any merchandise.

📦 Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue so we can resolve it promptly.
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Need Assistance?

Our customer support team is available to assist you with returns, refunds, and exchanges.

Support@silvarawear.store